The first week of my internship was research week. Before started to think about the “touch-table” programs, I have to do a lot of research works. What is “touch-table” program? Why present “touch-table” at this regional museum & gallery? What are the benefits of “touch-table” programs for both museums and visitors? Many different questions appeared in my mind. Besides collected relative information by myself in city library, I still joined the monthly meeting with the other staff on Wednesday morning.

The meeting was lasted for nearly three hours. Everyone reported their previous jobs and the coming planning. For example, exhibition schedule in 2009/2010, details of artworks’ delivery and installation. We spent a lot of time talking and making the new customer service guidelines for city museum & gallery, library and community center. In my opinion, good customer service guidelines are really important for every art museum and gallery, whatever the main museums or small regional museums. Some objectives of this new guideline are ensure that our museum & gallery resources are used efficiently and effectively when dealing with clients, ensure that all our clients are treated fairly and with respect, provide staff with a guide on appropriate ways to demonstrate excellent and efficient customer service and so on. As one staff of this regional museum & gallery, I have to learn and understand the customer service guidelines very carefully and try to provide a professional and efficient service at all times. Some useful instructions such as keep smiling, listen to what clients have to say, explain all reasons why you are unable to fulfill a request, suggest relevant courses of action for clients to follow and refer complex enquiries to the relevant subject expert etc. I believe that every art organization will have different customer service guidelines. Any good recommendations for customer service guidelines?